FAQs about delivery

Where are my toys shipped from?

We have our own warehouse in the UK, so we ship your toys from our UK warehouse directly, not from China. 

Is the packaging discreet? 

Of course! Your privacy is extremely important to us. We promise to ship any of your orders in 100% discreet packaging without toy name or company marks and enable you to shop with Bestvibe in complete confidence. 

When will I receive my parcel? 

In case the toy is in stock, your orders are usually shipped within 24H-48H of receiving. And it will be delivered within 2-3 business days (except on weekends).

Notice: If you place an order on weekends, we will ship it next Monday.  

Why didn't my order ship out according to your specified time? 

Sorry for hearing that you encountered the above situation. There may be the following reason: The toys you purchased are in short supply due to production delays, so your order will temporarily be out of stock.

For specific waiting times, please contact our Customer Service UK Dept (EMAIL: service@seekheart.co.uk) to learn more details. 

How do I track my order? 

As long as your email address is correct, you will receive an order confirmation message after placing the order.

Once the order is shipped, you will then receive package tracking information, including the carrier and tracking number.

If you have any problems obtaining the above information, please contact our Customer Service UK Dept (EMAIL: service@seekheart.co.uk), quoting your order number.  

How do I collect the parcel except for the home address? 

We accept the local collection shop service. But our system first uses Royal Mail by default. You can fill in the corresponding local collection shop address of Royal Mail when placing an order.

If you need Evri service, you can submit a cancellation request to suspend the order because the system cannot recognize it to change.

Then please contact our Customer Service UK Dept (EMAIL: service@seekheart.co.uk), and our staff will help you change the carrier.